ARTHOUSE Unlimited Trade Terms and Conditions
Please see below for all of our Trade Terms and Conditions. If you have any questions please don’t hesitate to contact us.
Minimum Order Level
Our Minimum Order Level is £150 exc. VAT and shipping. This applies to all orders.
Shipping costs and Carriage Paid
Our Carriage Paid level for UK orders is £200 exc. VAT. We charge £12 per delivery for orders under £200 exc. VAT (UK only). If you are an overseas customer, you will be contacted about your delivery cost once your order has been packed and a shipping cost has been identified. We usually charge overseas customers the exact cost of shipping and do not cover costs charged by the country of receipt for customs import.
Our payment terms for existing customers are 30 days on receipt of delivery. We ask first time customers to pay in advance via Proforma Invoice.
Our lead times are up to c. 7-14 working days from point of order (or point of payment if paying via Proforma). Lead times can change at different times of year, dependent on the volume of orders we are receiving. If you need more specific info on the likely delivery date then please just ask via email on email@example.com or call 01483 425273
Pack sizes and samples
When you log into the Trade Shop you will be able to see the pack sizes of each product in the information that accompanies it online. We sell samples of Organic Soaps, Handmade Chocolate, Tea and Biscuits, Lady Muck range and Candles at half of the trade price. They are available online and are limited to 1 sample per product ordered.
Returns or Credit Notes
We hope that everything arrives safely with you but sometimes things do get damaged in transit and occasionally we there are mistakes from the processing our end. Please do let us know if you are unhappy in anyway with your order and we will endeavour to rectify the issue as soon as we can. We are unable to replace any damaged/faulty goods after 3 months of you having received them, so please check them carefully as soon as they arrive with you. Credit notes will be raised for any missing or damaged items.
Sale or Return
We do not operate a Sale or Return Policy.
As a Charity we do not offer exclusivity to customers as our main aim is to tell as many people as possible about the ARTHOUSE Unlimited artists and their talents. You can check our existing Stockist list under the ‘Stockist’ tab on our website. We try to keep it updated monthly and count a Stockist as someone who has ordered in the last 18 months (rolling). Alternatively, you can give us a call and we will tell you which other stockists we have in your area. Please note that we can only list the outlets that our Stockists tell us about.
ARTHOUSE Unlimited sell at Trade and Retail. We set our Trade and RRP prices as per the ones you can see currently on our Online Trade Shop. Occasionally, in line with market forces, we may have to increase our pricing. In some instances we may reduce it. We will endeavour to inform existing customers as and when that happens. ARTHOUSE Unlimited reserves the right to sell and/or package up some products for Retail only.
Rebates, Settlement Fees, Commercial Agreements etc.
Our Terms & Conditions, and Pricing are laid out as above. As a Charity we aim to be 100% self-sustaining via Sales. The margins we set and work to are designed to help us do that. Consequently, we are unable to agree to any third party Rebates, Settlement Fees or any other types of Commercial Agreements.
Imagery and Content for third party marketing
We are able to supply images and content for third parties to use their marketing purposes. Please contact a member of the marketing team on firstname.lastname@example.org to find out more.
The data you provide us when you set up an account via our website, and then when you go on to place an order, will not be shared with any other party. ARTHOUSE unlimited will only use the data you provide us for business purposes, namely: the delivery and invoicing of orders and all associated processes; the communication of price or policy changes; the communication of new product launches or product dis-continuation; the communication of trade show and/or other relevant events. We do publish a Stockist List on our website that shows customers who have bought our products in the last 18 months (rolling). That stocklist list will only show your shop name and address.
Artwork and Licenses
ARTHOUSE Unlimited owns the rights to all artwork created by ARTHOUSE Unlimited artists. ARTHOUSE Unlimited is responsible for all ways in which the original artwork goes on to be represented and takes the responsibility very seriously. ARTHOUSE Unlimited artwork cannot be used by any other party in any other way unless full consent is given by ARTHOUSE Unlimited in advance, after significant discussion.
At the point of check out you will be offered the opportunity to round up your order value as a means of making a donation to the Charity. ARTHOUSE Unlimited is 100% self-sustaining and every penny helps us to keep offering the service we do to the artists we support. We would be very grateful for a donation, but you are not obliged in any way.